Thank you for shopping at AlphaReef.net. We strive to provide you with the best products and services, but we understand that there may be situations where a refund is necessary. Please read our refund policy carefully to understand your rights and options.

1. Eligibility for Refunds:

• We offer refunds for eligible products within 15 days from the date of purchase. After 15 days, unfortunately, we cannot offer you a refund.
• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it. It must also be accompanied by the original proof of purchase.

2. Non-Refundable Items:

• Certain items are non-refundable, including but not limited to live animals, perishable goods, gift cards, and downloadable products.
• We do not accept returns or provide refunds for products that have been used or damaged due to improper handling, negligence, or misuse.

3. Refund Process:

• To request a refund, please contact our customer support team within the eligible refund period. You can reach us through [provide contact details].
• Provide your order number, a clear description of the issue, and any supporting evidence or photos, if applicable.
• Our customer support team will review your request and notify you of the refund eligibility and process.

4. Refund Options:

• If your refund request is approved, we will initiate a refund to your original payment method. Please note that it may take a few business days for the refund to be processed and for the funds to reflect in your account, depending on your payment provider.

5. Shipping Costs:

• Shipping costs for returning the item are the responsibility of the customer unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return, as we cannot be held responsible for lost or damaged returns.

6. Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item separately.

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